Iman Farhanieh
Iman Farhanieh
Iman Farhanieh
From user needs to reliable public transport services.
Overview
Trafikverket is a government agency in Sweden that is responsible for long-term infrastructure planning for transport: road, rail, shipping, and aviation. A study was conducted where the UX team was responsible for carrying out a larger requirement analysis and presenting recommendations based on the results. I was part of that team, and these are my insights.
Role
UX Researcher
Categories
Workshops
User interviews
Data analysis
Year
2024
Client
Trafikverket
From user needs to reliable public transport services.
Overview
Trafikverket is a government agency in Sweden that is responsible for long-term infrastructure planning for transport: road, rail, shipping, and aviation. A study was conducted where the UX team was responsible for carrying out a larger requirement analysis and presenting recommendations based on the results. I was part of that team, and these are my insights.
Role
UX Researcher
Categories
Workshops
User interviews
Data analysis
Year
2024
Client
Trafikverket
From user needs to reliable public transport services.
Overview
Trafikverket is a government agency in Sweden that is responsible for long-term infrastructure planning for transport: road, rail, shipping, and aviation. A study was conducted where the UX team was responsible for carrying out a larger requirement analysis and presenting recommendations based on the results. I was part of that team, and these are my insights.
Role
UX Researcher
Categories
Workshops
User interviews
Data analysis
Year
2024
Client
Trafikverket
CONTEXT & VISION
CONTEXT & VISION
PROJECT VISON
PROJECT VISON
Trafikverket has two overlapping websites and needs to combine them into one. They asked us to help them understand how to migrate the data and create a unified website for their customers.
Trafikverket has two overlapping websites and needs to combine them into one. They asked us to help them understand how to migrate the data and create a unified website for their customers.
CAPTURING THE NEEDS OF ALL USERS
CAPTURING THE NEEDS OF ALL USERS
Our UX research team set out to identify all the user groups that interact with Trafikverket's websites and to understand their needs.
This was a crucial step in creating a requirement analysis to guide the integration of the website.
Our UX research team set out to identify all the user groups that interact with Trafikverket's websites and to understand their needs.
This was a crucial step in creating a requirement analysis to guide the integration of the website.
THE WORK
THE WORK
CREATING A CLEAR REQUIREMENTS ANALYSIS
CREATING A CLEAR REQUIREMENTS ANALYSIS
The research was carried out through user group interviews and various workshops. Furthermore, the assignment included analyzing completed interviews, compiling information, and formulating recommendations.
The research was carried out through user group interviews and various workshops. Furthermore, the assignment included analyzing completed interviews, compiling information, and formulating recommendations.
Talking to the users
We conducted a workshop with some of the stakeholders where we identified all the user groups that interact with the branch website.
Talking to the employee
By having internal interviews with Trafikverket’s employees, we gained an increased understanding of the user groups and their needs.
External interview
After gathering and analyzing all the insights from the internal interviews, we understood which areas to focus on during the external interview with the actual user groups.
Analyzing the data
Looking at all the gathered information we created a clear requirements analysis report for our stakeholders.
CONCLUSION
CONCLUSION
LEARNINGS & INSIGHTS
LEARNINGS & INSIGHTS
I gained several valuable insights from this assignment.
I learned to adapt and work with new tools and working environments that were not familiar to me at the beginning.
During the interviews, I discovered effective ways to ask follow-up questions to the participants to get more relevant information.
I learned how to guide the conversation throughout the interviews much more efficiently, helping participants stay focused on the subject at hand and fostering productive discussions.
During workshops, I discovered effective ways to understand and identify the user group’s needs and pain points.
I gained several valuable insights from this assignment.
I learned to adapt and work with new tools and working environments that were not familiar to me at the beginning.
During the interviews, I discovered effective ways to ask follow-up questions to the participants to get more relevant information.
I learned how to guide the conversation throughout the interviews much more efficiently, helping participants stay focused on the subject at hand and fostering productive discussions.
During workshops, I discovered effective ways to understand and identify the user group’s needs and pain points.
